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Job Ref:

Job Title:
Immigration Program Support

Starting at 15,913,749 TZS gross per annum

Vacancy type:



Dar es Salaam, Tanzania

Closing date for applications:
30-06-2017 At midnight UTC+1 / GMT+1

Summary of position:
Locally Engaged Level 4:

• Provides routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes.
• Enters and validates information in departmental on-line systems; reviews applications and documents; identifies shortcomings including incomplete applications, missing, or irregular information.
• Processes fee payments and prepares documents for refunding of fees. Maintains filing system, uses internal systems and accesses departmental websites to search or track information.
• Utilizes office equipment such as a computer, photocopier, scanners, fax machines, specialized printers, biometric capturing equipment, and telephones.
• Researches internal and external sources to support information gathering for the processing of the file or application and to support program integrity.
• Translates and interprets written and verbal information as required.
• Provides assistance and guidance to colleagues and shows new employees how to perform duties.
• Performs other duties.

Essential qualifications:
Applicants must clearly and explicitly demonstrate in both their application letter and résumé that they meet the essential qualifications on education, language and experience criteria listed to be screened into this competition. Only candidates that meet the language, experience and education qualifications will be invited for assessment.
Applications must be in either English or French.

A degree or diploma from a recognized university or post-secondary institution or an *acceptable combination of education, training and experience may also be considered.

*Acceptable education, training & experience is defined as at least 5 years of continuous experience working in a related field.

• Fluency in English (oral and written).

• Minimum of two years of recent* work experience in an office environment with a focus on general administration and client service in a medium to large size organization.
• Demonstrated experience dealing with the public both in person and through written correspondence.

* Recent is defined as within the last 5 years.

• Knowledge of general office procedures and practices
• Knowledge of text preparation and formatting, handling correspondence, letters, e-mails and filing
• Knowledge of software packages: Windows, Microsoft Outlook, Microsoft Word and Excel

Abilities / Competencies
• Ability to prioritize, plan and to organize workflow
• Ability to learn and use new software
• Ability to work effectively in a team environment
• Ability to work under pressure to meet deadlines
• Ability to communicate effectively, both orally and in writing

Personal Suitability:
• Professional Integrity
• Adaptability & Flexibility

Management reserves the right to assess the knowledge, ability and skills and competency criteria using either of the following: written exam and interview.

Asset Qualifications:

• Knowledge of French


• Previous work experience with Immigration, Refugees and Citizenship Canada (IRCC) either domestically or overseas, is considered an asset.
• Proficiency with IRCC file processing software (GCMS) is considered an asset

Organizational Needs:

Operational Requirements:
• May be required to work overtime when required;
• May be required to travel occasionally.
• May be required to work directly with the public

Hours of Operation:

• The normal work week is 37.5 hours (7.5 hours per day)
• Monday to Thursday between 07:30h to 16:00h
• Fridays only between 07:30h to 13:00h

Condition(s) of Employment:
Any job offer is subject to Reliability security screening (including a criminal record and credit check).

Proof of right to work in Tanzania and copies of educational qualifications will be required at the interview stage of the process. All candidates will be required to submit the following documents as part of this process:

- Police Clearance Certificate
- Letter of recognition from your bank stating your name, years of client service and your address
- Professional and educational certificates and transcripts

How to apply
• Please click on the link and complete the online application form. Candidates are also required to upload a CV and a covering letter. Applications which do not include all of the requested documents or information will be rejected.
• Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications.

Area of selection:
This position is open to: • individuals who are resident and authorised to work in Tanzania, who meet all of the essential requirements stated below, and whose applications are received by the closing date; • Spouses/Dependants of Canada-based staff.

Important Notes:
• Candidates are entitled to participate in the appointment process in the official language of their choice. They are asked to indicate their preferred official language in their application (English or French).
• Please quote the Appointment number in all your communication
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited to attend a written examination and if successful will be invited to attend an interview.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The High Commission of Canada to Tanzania does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the High Commission of Canada to Tanzania which might arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to

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