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Job Ref:

Job Title:
Immigration Program Support Clerk

Starting salary KES 1,041,462 per annum (pro-rata) plus social benefits

Vacancy type:
Fixed term

Term Details:
Term position of 14 weeks.



Nairobi, Kenya

Closing date for applications:
25-08-2017 At midnight UTC+1 / GMT+1

Summary of position:
Under the general supervision of the Registry Supervisor or Immigration Officer, the Support Clerk:

• Performs routine clerical tasks in support of IRCC programs including entering baseline information into automated systems, creating electronic and hard copy files, retaining and disposing of files as per departmental instruction, tracking correspondence.
• Maintains filing system, uses internal systems and accesses departmental websites to search or track information.
• Utilizes office equipment such as computers to enter or access information, photocopier to reproduce information, scanners and fax machines to transmit or receive documentation, telephone, etc.
• Prepares various documents and/or exact copies from written or verbal instructions, utilizing automated systems.
• Provides assistance and guidance to colleagues and shows new employees how to perform duties.

Essential qualifications:
Candidates must clearly demonstrate on their application that they meet all the essential qualifications.

• Graduation from high school/secondary school.

• Proficiency in English - comprehension, oral and written.

• Recent* work experience of at least six (6) months with an international organization which could include a Canadian Company/Organization, an international organization in Kenya or an Embassy, High Commission or Consulate General.
• Experience in dealing with the public and customer/client service
• Experience working in a general office environment
• Demonstrated experience working on a PC in a networked environment
*Recent is defined as within the past 5 years.

• General knowledge of Canadian immigration policies and procedures.

• Ability to meet deadlines within a demanding office environment
• Ability to type at least 25 wpm with accuracy.
• Adaptability and Flexibility
• Client Focus
• Commitment to Public Confidence
• Effective Interactive Communication
• Focus on Quality and Details
• Teamwork and Cooperation

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications:
• A working knowledge of French
• Work Experience of at least 6-months within the Immigration Section of a High Commission of Canada, Embassy of Canada or Consulate General of Canada within the last 2 years.
• Knowledge of local laws and customs.

If candidates meet the factors listed in the asset qualifications they must also clearly demonstrate how they meet these factors in their covering letter.

Organizational Needs:

Operational Requirements:
• Work in a pressured environment
• Some overtime required (on week days and/or during weekends if job demands)
• Our working hours are Mondays to Thursdays (07:30 to 16:00 = 8hrs & Fridays (07:30 – 13:00 = 5.5hrs)

Condition(s) of Employment:
• Ability to obtain and retain the required Reliability Status (security check).
• Kenyan citizenship, holder of a valid Kenyan work permit or otherwise legally able to work at the High Commission

Area of selection:
Open to external applicants who are eligible to work in Nairobi, Kenya (including current and previous emergency employees and security cleared groups such as spouse or dependent of Canadian Based staff currently working at CHC) who meet all of the essential requirements stated below, and whose applications are received by the closing date. Applicants should be resident in Kenya at the time of hiring. The Canadian Government is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor.

Important Notes:
• Candidates are also required to upload a CV and a covering letter. Applications which do not include all of the requested documents or information will be rejected.
• Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications.
• Candidates are entitled to participate in the appointment process in the official language of their choice. They are asked to indicate their preferred official language in their application (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited for further assessment. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role play, practical tests, presentations and/or psychometric assessment.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Please note that the High Commission of Canada in Nairobi, Kenya does not sponsor work permits directly or indirectly.
• The High Commission of Canada in Nairobi, Kenya does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• If candidates need any special assistance in terms of attending exams or interviews then please let us know during the application process.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the High Commission of Canada in Nairobi, Kenya which may arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to

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