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Job Ref:

Job Title:
Consular Assistant (100%)

73,760 CHF gross per annum, plus 13th month bonus. *Note that this amount is before income taxes and other legal deductions

Vacancy type:
Fixed term

Term Details:
3 years Term with possibility of extension or becoming indeterminate.



Embassy of Canada in Bern, Switzerland

Closing date for applications:
18-03-2018 At midnight UTC+1 / GMT+1

Summary of position:
Under the general supervision of the Locally-engaged Senior Consular Officer and direction of the Counselor (Management) and Consul, the responsibilities for this position may include but not limited to:

• Providing information, advice and services to Canadians travelling, working and living in Switzerland and Liechtenstein;
• Processing of passport and citizenship applications;
• Supporting consular program delivery at the Embassy and assist the Embassy with emergency preparedness;
• Responding to general enquiries, by phone and in writing, from clients on Canadian and local laws, regulations and services in such areas as citizenship and passport;
• Ensuring information, advice, and assistance is provided in a manner compliant with the policies and procedures of the Government of Canada and Global Affairs Canada.

Essential qualifications:
Diploma from a recognized university with specialization in public administration, social sciences, psychology, communications, international relations, law, or in another field relevant to this position or an equivalent combination of education, training and/or experience in area relevant to this position.

English and French - Bilingual imperative (oral and written).

• A minimum of two (2) years of recent work experience* in administration or responding to public inquiries or providing customer service;
• A minimum of two (2) years of recent work experience* in an office environment.

*Recent experience is defined as within the last 5 years.

• General knowledge of the consular mandate of Global Affairs Canada;
• General knowledge of Canada;
• Working knowledge of Microsoft Office (Outlook, Word, Excel) as well as Internet research skills.

• Ability to manage competing priorities effectively with a high level of details in a high-paced work environment;
• Ability to work effectively both independently and as a member of a team;
• Ability to communicate effectively orally and in writing;
• Ability to analyze and evaluate information.

• Adaptability and Flexibility;
• Client focus;
• Commitment to Public Confidence;
• Effective interpersonal relationships and Respect;
• Focus on quality and details;
• Judgment.

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications.

Fluency in German (oral and written).

• Experience working for a diplomatic mission or a governmental /international organization;
• Experience providing consular and/or emergency services;
• Work experience in Canada or in an organization linked to Canada;

Organizational Needs:

Operational Requirements:
Requirement to work directly with the public including with Canadians in distress
Availability and willingness to work overtime when required
Availability and willingness to travel occasionally and on short notice
Normal work week is 37.5 hours from Monday to Friday
Available to start as soon as possible.

Condition(s) of Employment:
Able to obtain and maintain a Government of Canada Reliability Status Clearance. Please note that the Reliability Status Clearance must be maintained throughout your employment at the Embassy as failure to do so may result in dismissal.

The selected candidate must successfully complete the Passport Management Program for Foreign Operations Training including receiving a grade of 80% or more on the certification exam. The certification must be obtained within 3 months of the hiring date. Failure to do so may lead to termination.

How to apply:
Please click on the link
and complete the online application form.
Candidates are also required to upload their resume and a covering letter in English or French.
Applications which do not include all of the requested information or documents will be rejected.
Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications.

Area of selection:
This position is open to candidates who are eligible to work in Switzerland at the time of submitting their application and for the duration of the term contract, who meet all of the essential qualifications stated below, and whose applications are received by the closing date. Proof of right to work in Switzerland and educational qualifications will be required at the selection and interview stage of the process.

Important Notes:
• Candidates are entitled to participate in the appointment process in the official language of their choice (English or French). They are asked to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited for further assessment. Methods of assessment may include but are not limited to, a written examination, an oral interview, role-play, practical tests and/or psychometric assessment.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The Embassy of Canada to Switzerland does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the Embassy of Canada to Switzerland which might arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to .

Sorry, this vacancy is closed.

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