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Job Ref:

Job Title:
Program Support (Anticipatory)

Starting salary KES 1,305,279.00 plus social benefits

Vacancy type:

Term Details:
This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Kenya.



Nairobi, Kenya

Closing date for applications:
21-05-2018 At midnight UTC/GMT

Summary of position:
Under general supervision, provides multi-task support services to IRCC programs and operations. Exercises initiative in seeking out information to complete files or tasks. Requires a general knowledge of established guidelines.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• University degree or diploma

• Proficiency in English - comprehension, oral and written

• Recent* experience of at least 12 months in dealing with the public and providing customer/client service
• Recent* experience of at least 12 months working in an office environment
• Recent* demonstrated experience of at least 12 months working on a PC in a network environment

* Recent as defined as within the last 24 months

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• General knowledge of Canadian immigration policies and procedures

• Ability to analyze information
• Ability to perform well in a demanding office environment
• Ability to type at least 25 wpm with accuracy (ie. Less than 5% error rate)
• Adaptability and Flexibility
• Client Focus
• Commitment to values and ethics, honesty and reliability
• Effective Interactive Communication
• Focus on Quality and Details
• Teamwork and Cooperation

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

• A working knowledge of French
• A working knowledge of any of below languages: Somali, Arabic, Amharic, Tigrinya, Oromo, Swahili
• Work Experience of at least 6-month within the last 3 years with International organization, Embassy or High Commission in Kenya or Canadian company or organization.
• Work Experience of at least 6-month within the Immigration Section of High Commission of Canada, Embassy of Canada or Consulate General of Canada within the last 2 years.

Organizational Needs:

Operational Requirements:
• Normal working hours are 37.5 per week Mondays to Thursdays (07:30 to 16:00) and Fridays (07:30 – 13:00)
• Work in high pressure environment
• Some overtime required (on week days and/or during weekends if job demands)

Condition(s) of Employment:
• Kenyan citizenship, holder of a valid Kenyan work permit or otherwise legally able to work at the High
Commission (please note The High Commission of Canada in Nairobi does not sponsor work authorizations directly or indirectly).
• Before an offer of employment can be made, candidates must provide a local address as proof of residence in the specific city, region or country so that if selected, it will appear on the offer letter.
• Obtain and maintain a reliability rating (security clearance) from the Government of Canada covering the entire employment period. This includes a criminal and credit background check.

Area of selection:
Open to internal and external applicants who are eligible to work in Nairobi, Kenya (including current and previous emergency employees and Spouses and dependents of CBS staff who are currently residing in and accredited to the Canadian High Commission in Nairobi) who meet all of the essential requirements stated below, and whose applications are received by the closing date. Applicants should be resident in Kenya at the time of hiring or be willing to relocate at own expense. Please note that the High Commission does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual

Important Notes:
• Candidates are also required to upload a cover letter and CV in English or French. Applications which do not include all of the requested documents or information will be rejected.
• Proof of right to work and copies of educational and any specified professional qualifications will be required.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Communication for this vacancy will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• All communications relating to this process, including email correspondence, may be used in the assessment process.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The High commission of Canada in Kenya does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at High commission of Canada in Kenya which might arise in the 12 months following the completion of this recruitment process.
• If you have any questions at any stage of the recruitment process, please send an email to:

Sorry, this vacancy is closed.

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