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Job Ref:

Job Title:
Immigration Program Clerk (Anticipatory)

9,383 JOD gross per annum plus 13th and 14th month bonuses paid in June and December respectively (pro-rata dependent on start date)

Vacancy type:

Term Details:
Indeterminate (anticipatory) (this vacancy will be used to create an eligibility list for future vacancies). This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES Jordan.



Amman, Jordan

Closing date for applications:
27-05-2018 At midnight UTC/GMT

Summary of position:
This is an entry-level opportunity.

Under the supervision of an Immigration Officer, the Immigration Program Clerk will support the processing of a variety of immigration categories (e.g., visitor visas, family reunification, and refugee selection).

Key activities:
• Provides routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes.
• Enters and validates information in departmental on-line systems.
• Reviews applications and documents, identifies shortcomings including incomplete applications, missing, or irregular information.
• Processes fee payments and prepares documents for refunding of fees.
• Maintains filing system, uses internal systems and accesses departmental websites to search or track information.
• Utilizes office equipment such as a computer, photocopier, scanners, fax machines, specialized printers, biometric capturing equipment, and telephones.
• Researches internal and external sources to support information gathering for the processing of the file or application and to support program integrity.
• Provides assistance and guidance to colleagues and shows new employees how to perform duties.
• Performs other duties as required.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• Bachelor’s degree or equivalent combination of experience, qualification and/or training.

• Fluency in English (read, write and speak).

• Minimum 2 years recent* experience working in an office environment with a focus on general administration and client service in a medium to large size organization
• One year of recent * work experience dealing with the public both in person and through written correspondence.

*Recent is defined as within the last 5 years.

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of general office procedures and practices
• Knowledge of text preparation and formatting, handling correspondence, letters, e-mails and filing.
• Knowledge of software packages: Windows, Microsoft Outlook, Microsoft Word and Excel.

• Client Focus
• Adaptability and Flexibility
• Effective interactive communication – oral and written
• Initiative
• Ability to plan and organize workflow, coordinate information

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications:

Management reserves the right to assess the knowledge, ability, personal suitability and competency criteria using either of the following: written exam, interview and reference checks.

• Fluency in Arabic (oral and written)
• Fluency in French (oral and written)

• Experience working for a foreign embassy or international organization (e.g., The International Organization for Migration)
• Experience working at the Canadian embassy, or at a visa application Centre, on immigration-related issues.

Organizational Needs:

Operational Requirements:
• Ability and willingness to work overtime when required;
• Annual leave may be subject to operation needs
• Requirement to undergo training
• As a member of the Canadian diplomatic mission, required to adhere to Canada’s Code on Values & Ethics.

Condition(s) of Employment:
• Applicants must hold a valid working authorization covering the period of employment. If the employment is of an indeterminate nature, or becomes indeterminate, then the work authorization should be permanent or lead by itself to permanent work authorization. The Canadian Government cannot sponsor a candidate to obtain work authorization documents.
• Obtain and retain an enhanced reliability clearance (security clearance). The appointment of the successful candidate will be subject to Medical Clearance and Reliability Check (RC) obtained by the Administration and Security sections of the Embassy.

Area of selection:
Open to external applicants eligible to live and work in Jordan ,and individuals currently occupying an indeterminate or term position, in the Mission who meet all of the essential qualifications and whose applications are received by the closing date. The Canadian Government is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor.

Important Notes:
• Candidates are also required to upload a CV and a covering letter. Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.
• Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the appointment process in the official language of their choice. They are asked to indicate their preferred official language in their application (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Please note that the Embassy of Canada in Jordan does not sponsor work permits directly or indirectly.
• The Embassy of Canada in Jordan does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• If candidates need any special assistance in terms of attending exams or interviews then please let us know during the application process.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the Embassy of Canada in Jordan which may arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to

Sorry, this vacancy is closed.

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