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Job Ref:
2770

Job Title:
Locally Engaged Information Technology Professional (LEITP)

Salary:
$71,975 USD, plus benefits

Vacancy type:
Indeterminate

Term Details:
This staffing process may be used to create an eligibility list of qualified candidates for this position and similar positions with various tenures, including indeterminate, term, assignment/ transfer, and acting opportunities at the Embassy

Level:
Officer

Classification:
LE-07

Location:
Embassy of Canada, Washington, D.C.

Closing date for applications:
18-11-2018 At midnight UTC/GMT

Summary of position:
Under the supervision of the Information Systems Manager, the LEITP provides problem resolution and technical support to the client community at the mission in the daily use of information management, informatics and telecommunications hardware and software. (hereinafter referred to as IM and IT Systems);
The LEITP provides technical advice and coaching to users, coordinates the development of training plans to facilitate the exchange of knowledge, and increase the effective and efficient use of Mission’s various IM and IT Systems.
The LEITP provides remote problem resolution and technical support on the daily use of IM and IT Systems, to the client community in one or more micro/small mission sites, or to a remote venue being used in support of high level visit/s;
The LEITP analyses information technology and information management needs at the mission and plans and provides technical and operational support for IM and IT Systems and their environment and performs other related duties as assigned.
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Essential qualifications:
Candidates must demonstrate clearly how they meet the Education and Experience requirements listed below:
Language:
English (The ability to work in French would be an asset.)
Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or any other specialty relevant to the position being staffed. Or, an acceptable combination of education, training, and/or experience may serve as an alternative to the minimum post-secondary education stated above.
Experience:
• Experience supporting a Local Area Network (LAN) and its environment
• Experience in administering Microsoft Windows Server 2008
• Experience in supporting Microsoft Office Suite
• Experience in supporting Microsoft Windows 7 and/or 10


Asset Qualifications:
• A Master’s Degree or higher in a subject area related to the duties of the position
• Fluency in French
• Experience in supporting VoIP technologies
• Experience in internetworking and server virtualization technologies
• Experience in Audio/Visual support
• Experience in supporting SQL


Organizational Needs:
-

Operational Requirements:
Candidates who meet the Education and Experience requirements will be assessed on the following qualifications. The assessment may be a written test, an interview, an in-basket exercise, a skills test, or any combination of these methods.
Knowledge:
• Knowledge of theories and practices of IT related functions; software, hardware, networking, internetworking, and communications
• Knowledge of troubleshooting techniques used in the resolution of technical and software problems pertaining to IT equipment and infrastructure
Abilities:
• Ability to maintain the LAN and its infrastructure
• Ability to analyse, diagnose and resolve technical problems related to the use of hardware and software in a networking environment
• Ability to analyse and identify operational and user requirements for planning and development purposes
• Ability to provide user support, coaching, and training by correspondence, over the telephone and in person
• Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem
• Ability to communicate effectively orally and in writing
Personal Suitability:
• Excellent interpersonal skills (Tact, Diplomacy, Discretion)
• Initiative
• Perseverance
• Client service oriented
• Personal integrity
• Sound judgement

Condition(s) of Employment:
Condition of employment (must be met):
• Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check;
• Independent work authorization in the United States and status in accordance with U.S. protocol directives for foreign missions;
• Available to work with a schedule that is subject to changes and work overtime as needed; and
• Able to lift articles up to 20kg.

Area of selection:
• Persons living in the greater Washington Metropolitan area. • Employees of the Embassy of Canada in Washington, D.C. • Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance. • Spouses and dependents of Canada-based staff at the Embassy of Canada in Washington, D.C.

Important Notes:
Selection procedure:
The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Please note that failure to meet any of the Essential Requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for an interview or other form of assessment of the Rated Requirements.
The assessment may include an interview, a written test, and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities, and personal suitability for the position.
The Embassy offers a competitive salary, generous leave and a strong benefits package to include medical, dental, long term and short term disability, and a retirement savings plan to name a few.
The Embassy is committed to conducting inclusive, barrier-free selection processes.

Method of application:

See below.

Hours of work:
Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week. The incumbent will be required to work flexible hours, including evenings and weekends on an as-needed basis. The incumbent may be required to work hours in excess of 37.5 hours some weeks.



For more information about this position please open the following documents:



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