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Job Ref:
2786

Job Title:
Consular Assistant

Salary:
ZAR 239,833 gross per annum, plus 13th month bonus

Vacancy type:
Indeterminate

Term Details:
This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in South Africa

Level:
Assistant

Classification:
LE-05

Location:
Pretoria, South Africa

Closing date for applications:
25-11-2018 At midnight UTC/GMT

Summary of position:
Under the direction of the Management and Consular Officer, Deputy Management and Consular Officer or Consular Program Officer, provides passport and citizenship service for clients and responds to enquiries on passport and citizenship matters from the mission’s countries of responsibility; provides administrative services and support for passport, citizenship and consular services at the mission including financial and accounting services in support of consular, passport and citizenship services provided at the mission; and performs other duties.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education:
• Minimum Bachelor’s Degree from a recognised Institution

Language:
• English (written and oral)
• French (written and oral)

Experience:
• Recent experience* in client service; liaising and working with clients (internal or external), in an office environment.
• Recent experience* working with a range of computer applications
• Recent experience* in an administrative role/data entry in an office environment
• Recent experience* with prioritizing, organizing and coordinating a large volume of telephone enquiries and correspondence (mail, email)

* Recent experience is defined as a minimum of two (2) years within the last 4 years.

Rated Requirements

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment

Abilities:
• Effective Interactive Communication in French and English – Oral and Written
• Ability to handle multiple demands and manage numerous files simultaneously
• Ability to get and stay organized (effectively manage time, tasks, workload)

Competencies:
• Adaptability and Flexibility - Willingly Alters Normal Course of Action
• Initiative/taking action/being self-directed/working independently
• Client Focus - Takes Personal Responsibility for addressing Client Problems
• Focus on Quality and Detail – Monitors Data
• Judgement – Applies Sound Judgement When Analyzing Problems or Situations
• Teamwork and cooperation – Expresses Positive Attitudes and Expectations of Team or Team Members
• Values and Ethics, professional integrity


Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications:

• Experience working for a diplomatic mission or an international organization.
• Experience working in a role involved in processing applications for secure documents (passport, visa, vital statistics documents).
• Knowledge of Canadian Passport and Citizenship policies and procedures.

If candidates meet the factors listed in the asset qualifications they must also clearly demonstrate how they meet these factors in their covering letter.

Organizational Needs:

Operational Requirements:
• Occasional overtime may be required
• May be exposed to stressful and difficult situations.

Condition(s) of Employment:
• South African citizenship, holder of a valid South Africa residence permit or otherwise legally able to work at the High Commission (please note The High Commission of Canada does not sponsor work authorizations directly or indirectly).
• Able to obtain and maintain a Government of Canada Reliability Status Clearance. Please note that the Reliability Status Clearance must be maintained throughout your employment at the Embassy as failure to do so may result in dismissal. This includes a criminal and credit background check.
• Ability to meet the medical requirements as defined by the employer. Successful candidate(s) may be required to undergo a medical evaluation.
• Must be able to obtain and retain a valid travel document and be willing, able and legally admissible to travel within and outside of South Africa

Area of selection:
Open to qualified applicants who are legally in a position to work for the High Commission of Canada in South Africa. This includes South African citizens, permanent residents, employees of the High Commission of Canada, and dependents/spouses of Canadian Based Staff, who meet all of the essential requirements stated below, and whose applications are received by the closing date.

Important Notes:
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Candidates are also required to upload a cover letter and CV in English or French, as well proof of right to work in South Africa (South African ID) and educational qualifications. Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: RSCEMA.PERSONNEL@international.gc.ca prior to the closing date. Failure to so will result in the application being rejected
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block this type of email).
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The High Commission of Canada in Pretoria does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• If candidates need any special accommodation for exams or interviews, please let us know in advance of these assessments.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the High Commission of Canada in Pretoria which may arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to RSCEMA.Personnel@international.gc.ca




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