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Job Ref:

Job Title:

Starting salary € 35,498.00 gross per year for 37.5 hours/week

Vacancy type:

Term Details:
This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Austria.



Embassy of Canada in Vienna, Austria.

Closing date for applications:
18-03-2019 at 23:59 UTC+1 / GMT+1

Summary of position:
Under the supervision of the Common Services Assistant, operates the central telephone switchboard serving all sections of the mission; responds to telephone and electronics queries from the public, clients and Embassy stakeholders; provides general information to clients of the Consular program; controls physical access of visitors to the Chancery; provides administrative and logistical support to the Consular and Common Services programs.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language.
Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• Minimum degree: high school diploma

• Fluency in English (oral and written). Language capabilities will be tested and must score C1 or C2.
• Fluency in French (oral and written). Language capabilities will be tested and must score C1 or C2.
• Fluency in German (oral and written). Language capabilities will be tested and must score C1 or C2.

• Minimum of 2 years working experience as a receptionist or in an administrative position providing service to clients in person, electronically and by telephone.
• Demonstrated experience in dealing with sensitive and confidential information such as personal details

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment
may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or
psychometric assessment.

• Knowledge of general administrative principles, including but not limited to maintaining an effective filing system, office procedures, email and phone etiquette, etc.

Core competencies:
• Proficient in the use of office technology, including Microsoft Office Suite applications;
• Ability to provide effective and courteous client service in person, by telephone and electronic messaging;
• Ability to handle sensitive and confidential information with diplomacy and within the parameters of a need-to-know basis;
• Ability to communicate effectively, both orally and in writing, in a clear and well organized fashion;
• Ability to work independently and as part of a larger team;
• Ability to handle pressure at work and perform within demanding situations.

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• Education with emphasis on customer service or reception tasks.
• Experience in a similar position for a corporate organization, foreign/diplomatic mission or other government office or international organization.
• Experience providing client service to Canadians
• Experience drafting formal correspondence

Organizational Needs:

Operational Requirements:
• Overtime may be required occasionally

Condition(s) of Employment:
• Any job offer is subject to receipt of satisfactory references and the ability to obtain and maintain an Enhanced Reliability security screening (including a criminal and credit check).
• Applicants must be eligible to work legally in Austria. Temporary work permits are not accepted.

Area of selection:
This position is open to individuals who are eligible to work in Austria, who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the starting salary stated and the working benefits are not negotiable. The Canadian Government is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other factor not directly related to the stated qualifications for the position.

Important Notes:
How to apply:
• Please follow the link and complete the online application form.
• Candidates are also required to upload a cover letter and CV in English or French. Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.

• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Please note that the Embassy of Canada in Vienna does not sponsor work permits directly or indirectly.
• Candidates must have the proper work permit for the position offered.
• The Embassy of Canada in Vienna does not reimburse any travel costs to and from interviews/exams, nor does it reimburse any relocation costs.
• If candidates need any special assistance in terms of attending exams or interviews, then please let us know during the application process.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the Embassy of Canada in Vienna, which might arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to

Sorry, this vacancy is closed.

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