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Job Ref:
3562

Job Title:
PROGRAM SUPPORT

Salary:
29 888 € annual gross + benefits i.e. possibility of an additional 6.5 hours per month (time accumulated over the 35 hours per week)at 125% the hourly rate + 7 OTR (refunded overtime) days a year, transportation benefit, 13th month, and health insurance benefit.

Vacancy type:
Indeterminate

Term Details:
2 Permanent Contracts + 2 temporary contracts + Eligibility list

Level:
Assistant

Classification:
LE-04

Location:
Embassy of Canada, 130 rue du Faubourg Saint-Honoré, 75008 Paris

Closing date for applications:
23-09-2019 At midnight UTC+1 / GMT+1

Summary of position:
Under general supervision, support services including several tasks for the Immigration, Refugees and Citizenship Canada (IRCC) programs and operations. Initiative to seek out information in order to complete files or to perform tasks. General knowledge of established policy guidelines.
MAIN ACTIVITIES
Provide information and assistance to internal and external clients in person or electronically to facilitate compliance with requirements, or their understanding of immigration application processes. Enter and validate information in departmental on-line systems; review applications and documents; identify shortcomings including incomplete applications, missing, or irregular information.
Process fee payments and prepare documents for refunding of fees.
Maintain filing system, search internal systems and access departmental websites to search or track information.
Utilize office equipment such as a computer, photocopier, scanners, fax machines, specialized printers, biometric capturing equipment, videoconference material and telephones.
Research information systems to support information gathering for the processing of the file/application and to support program integrity.
Translate and interpret written and verbal information, if required.
Provide assistance and orientation to colleagues and show new employees how to perform tasks.
Perform other duties.

Essential qualifications:
Candidates will initially be selected based on qualifications related to education, experience and on the language profile required. Asset qualifications could also be taken into account for the pre-screening of candidates. It is the candidates’ responsibility to clearly demonstrate and explain, in their cover letter, how they meet every criterion for essential qualifications, and also, if applicable, asset qualifications. Note that it is not sufficient to simply declare that you meet the requirements nor to simply mention your current responsibilities.
Candidates selected at the screening stage will be invited for further assessments. Methods of assessments may include a written examination, an oral interview, role-play, practical tests, and reference checks.
Education:
French Baccalaureate or Equivalent

Languages:
Excellent knowledge of French (comprehension, written, spoken) and good working knowledge of English (comprehension, written, spoken).

Experience:
Recent and demonstrated professional experience (acquired within the last three years) of at least 1 year in performing administrative support in an office environment OR professional experience of at least three months in an immigration section of a Canadian diplomatic mission OR at IRCC (Immigration, Refugees and Citizenship Canada)in Canada.
Experience of current software applications including Microsoft Office (Outlook, Word, Excel) and the use of Internet search engines.

Abilities :
• To provide administrative support;
• To type and do data entry efficiently and accurately, both in French and English;
• To accurately verify data from various documents;
• To determine priorities.

Competencies :
• Client Focus
• Adaptability and Flexibility
• Teamwork and Cooperation
• Judgment

Asset Qualifications:
Preference may be given to candidates who, in addition to having all of the essential qualifications, also have the asset qualifications listed below. In this case, candidates will have to explain in their covering letter how they demonstrate the following assets:

Education :
Post-secondary degree in an administrative field or university degree
Languages :
• Good working knowledge of spoken, reading and written Arabic
• Good working knowledge of spoken, reading and written Persian
• Good working knowledge of spoken, reading and written Spanish
• Good working knowledge of spoken, reading and written Portuguese

If candidates meet the factors listed in the asset qualifications (education and/or languages), they must also clearly demonstrate how they meet these factors in their covering letter and/or CV in order for these to be taken into account.

Organizational Needs:
<< ENTER >>

Operational Requirements:
• Full-time position 5 days/week.
• Normal hours of work: 09:00 to 17:00.
• Be able and willing to occasionally do additional hours at short notice.
• Open plan working environment.
• Immediate availability

Condition(s) of Employment:
• Reside in France and be authorized to work as an employee and live in France on a permanent basis;
• Ability to obtain and maintain security clearance at the level of "Reliability” from the Government of Canada.

Area of selection:
This position is open to candidates who have their main residence in France and who are legally authorised to work in France permanently as an employee, and who meet all of the pre-requisites, i.e. all the essential qualifications and possibly the qualifications considered assets, and whose applications are received by the closing date and time. Candidates must have their main residence in France and their authorisation to work permanently in France as an employee at the time of the publication of the present offer. Important: The Embassy of Canada does not sponsor and does not assist people in any way in obtaining a residence or work permit. This position is also open to spouses, common-law partners and dependents of Canada-based staff members posted in one of the three Canadian missions in Paris (Embassy of Canada, Canadian delegations to UNESCO and the OECD) holder of a French or Canadian social security number, who meet all of the pre-requisites, i.e. all the essential qualifications and possibly the qualifications considered assets, and whose applications are received by the closing date and time.

Important Notes:
How to apply
• Please complete the online application form. Candidates must also upload their covering letter (750 words maximum) and CV (ideally in pdf format).
• Candidates must clearly demonstrate in their covering letter how they possess the essential qualifications and, if applicable, the qualifications considered to be assets, by explaining clearly and concretely how they satisfy each criterion related to education and experience with respect to the essential qualifications and if applicable, with respect to each qualification considered to be an asset.
• In their covering letter, candidates must also include the names, titles, email addresses and telephone numbers of at least three people, including recent direct supervisors (of the last three years), who can serve as professional references for work experience acquired.
• Any application missing any of the requested documents and/or requested information will be automatically rejected.
Important notes
• Communication for this process will be sent by email. It is the candidate’s responsibility to ensure that the contact information provided is correct and updated as necessary.
• Candidates who apply to this selection process must include an email address that accepts emails from unknown users (some email systems block these types of emails).
• Candidates selected at the screening stage will be invited to participate in the following steps of the evaluation process, which will include one or several components. The evaluation methods may include written exams, interviews, simulations, role-playing games, practical exercises.
• All assessments will take place at the Embassy of Canada in Paris.
• The assessments are currently planned as follows: written exam on 26 and 27 September 26th and 27th 2019 and on September 30th if needed as well as following interviews will be held on October 09th and 10th, 2019.
• Reference checks will be performed for candidates who reach the interview stage and may form part of the selection process.
• The costs arising from participation in this selection process will be the candidates’ responsibility. The Embassy of Canada does not reimburse any travel costs to and from interviews/exams, nor does it reimburse any relocation costs in the event of appointment.
• The Embassy of Canada in Paris does not directly or indirectly sponsor work permits and does not assist people in any way to obtain a residence or work permit.
• After the assessments, a list ranking the candidates according to the results obtained will be established. The position will be offered to the most successful candidate based on the ranking.
• The results of this competition may also be used to establish a reserve list of candidates, valid for a period of twelve months, for openings of similar permanent or temporary positions at the same level to be filled at the Embassy of Canada.
• Employees recruited by the Embassy of Canada in France are subject to the terms and conditions of employment for Locally Engaged Staff in France. Employees with Canadian nationality will be required to pay social security and income taxes in Canada unless they have obtained a waiver from the appropriate Canadian authorities.
• For any question at any stage of the process, please send an email to paris-rh@international.gc.ca. This email address does not accept any applications which must, without exception, be submitted online as indicated in the “How to apply” section above.




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