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Job Ref:

Job Title:
Consular Officer

7,377,952 KZT gross per annum, plus benefits e.g. medical allowance

Vacancy type:

Term Details:
This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Kazakhstan.



Embassy of Canada in Nur-Sultan, Kazakhstan

Closing date for applications:
18-10-2019 at 23:59 UTC+1 / GMT+1

Summary of position:
Under the supervision of Management and Consular Officer, the Consular Officer will be required to: deliver assistance and support to clients; provide consular services to Canadians in the Republic of Kazakhstan and manages consular cases; process applications for Passports and Citizenship; provide notarial and liaises with Canada's Honorary Consul in Bishkek; contributes to the Embassy's emergency management preparation; analyze and evaluate information to make sound recommendations; conduct research on issues related to their program; represent the Embassy in contact with nationals, officials of the host country or other interlocutors; develop and maintain awareness of the local environment and build a network of relevant contacts; conduct administrative and financial activities for the program, and perform other related duties, as necessary.

Essential qualifications:
Essential Qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• University degree/diploma from a recognized institution

• Fluency in English (written and spoken)
• Fluency in Russian (written and spoken)
• Fluency in Kazakh (written and spoken)

• Recent experience* in a customer service role responding to inquiries from the public, providing advice and services to clients
• Recent experience* in an administrative role establishing and maintaining filing systems and maintaining accurate records
• *Recent is defined as at least 2 years of accumulated experience that was acquired within the last 5 years.

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of the Vienna Convention on Consular Relations
• Sound knowledge of Kazakhstan institutions and civil documentation (identity, education, employement)

• Intercultural Proficiency
• Influence and Alliance Building
• Judgement within a Global Context
• Resilience and Adaptability
• Communication Management
• Client Management
• Integrity and Respect
• Focus on quality and details

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

• Knowledge of French language
• Experience working in a diplomatic mission or in an international organization
• Experience in consular case management
• Experience providing services to clients in a challenging environment

Organizational Needs:

Operational Requirements:
• Required to work directly with the public
• Ability to work overtime and sometimes on short notice
• Ability to travel (domestic and international)

Condition(s) of Employment:
• The successful candidate must complete and retain a Government of Canada Enhanced Reliability Security Clearance
• The successful candidate must be legally entitled to work in the Republic of Kazakhstan
• The successful candidate must successfully complete the Passport Management Program for Foreign Operations Training within 3 months of the hiring date. Failure to do so may lead to termination

Area of selection:
Open to internal and external applicants who are legal residents or citizens of the Republic of Kazakhstan, who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the Embassy of Canada in Nur-Sultan, Kazakhstan does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor.

Important Notes:
How to apply:
• Please follow the link and complete the online application form.
• Candidates are also required to upload a cover letter and CV in English or French. Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.

Important notes:
• Please do not use a tablet or cell phone to submit your application, as mobile browsers are not supported by our on-line portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French). Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The Embassy of Canada in Nur-Sultan, Kazakhstan does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at the Embassy of Canada in Nur-Sultan, Kazakhstan, which might arise in the 12 months following the completion of this recruitment process.
• If you have any questions at any stage of the recruitment process, please send an email to:

Sorry, this vacancy is closed.

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