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Job Ref:
3748

Job Title:
Consular Assistant/Receptionist

Salary:
RMB 126,222 (before tax and employee social insurance contributions; 13th month bonus and employer social insurance contributions are paid on top of the gross salary; salary is non-negotiable)

Vacancy type:
Indeterminate

Level:
Assistant

Classification:
LE-05

Location:
Shanghai

Closing date for applications:
11-12-2019 at 23:59 UTC/GMT

Summary of position:
Under the supervision of the Consular Officer and Consular Program Manager, the consular assistant/receptionist provides general information and front-line assistance to visitors of the Consulate General; assists to control the physical access to the Consulate and the maintenance of the waiting area; provides assistance and information to visiting or resident Canadians through the delivery of passport and citizenship services; provides information of a general nature to the Canadian and general public; assist Canadians in need of Consular assistance and, assists with other duties as required.

Essential qualifications:
Education:
• Minimum Bachelor’s degree from a recognized university, OR an acceptable equivalent through the combination of education and work experience
Language:
• Proficiency in English (reading, writing, listening, speaking)
• Proficiency in Mandarin (reading, writing, listening, speaking)
Experience:
• Minimum six (6) months experience in dealing with the public and customer/client service
• Minimum six (6) months experience in performing general administrative duties
• Minimum one (1) year of experience working in an office environment
Abilities/skills:
• Ability to write effective business correspondence in English and Chinese using Microsoft Outlook and Microsoft Office
• Ability to perform verbal/written translation and interpretation from Chinese to English and vice versa.
Personal suitability:
• Adaptability and Flexibility – Adapts tactics
• Client Focus – Takes personal responsibility for correcting client problems
• Effective Interactive Communication – Adapts language to the audience
• Focus on Quality and Details – Checks own work
• Self-Control – Manages difficult situations effectively
• Teamwork and Cooperation – Expresses positive attitudes and expectations of team or team members

Asset Qualifications:
Preferred standing may be given to those candidates who also meet the following:
Language:
• Proficiency in French (reading, writing, listening, speaking)
Experience:
• Previous experience as a receptionist or administrative assistant in an office environment

Organizational Needs:
Conditions of Employment
• Ability to obtain and maintain a valid working authorization in China. Per Chinese regulations, the Embassy / Consulates can only facilitate working visas for Canadian citizens; and
• Ability to obtain and maintain a valid “Reliability Status” security clearance.
Operational Requirement:
• Ability and willingness to work overtime on short notice as required; and
• Able to travel domestically and internationally as required.

Operational Requirements:

Condition(s) of Employment:

Area of selection:
This position is open to external applicants residing in China and employees occupying an indeterminate or term position in China Missions who meet all of the essential qualifications and whose applications are received by the closing date. Short-listed candidates should be able to participate in tests and/or interviews in Shanghai at their own expense. The successful candidate will be required to relocate to Shanghai at their own expense.

Important Notes:
We are seeking high quality written applications to establish a shortlist for further testing. Your application must include an Application Letter and Curriculum Vitae in English or French.

Your Application Letter should indicate why you meet the mandatory requirements as listed under: the Area of Selection; Education; Language and Experience.

Please be advised that incomplete applications will not be considered.
The results of this competition may also be used to create an eligibility list to staff similar openings of either indeterminate or term duration which may arise at the Consulate General.

We thank all applicants for their interest. Please ensure that you provide appropriate contact information so that you can be easily reached (e-mail, phone, mobile, etc.)

You should receive a confirmation message from the system should you successfully submitted your application. If you don’t receive the receipt, please contact us at china recruitment@international.gc.ca.

The Government of Canada is committed to building a skilled, diverse workforce. We welcome applicants from all backgrounds irrespective of race, color, religion, gender, disability, age or sexual orientation.

The Government of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise us in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.





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