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Job Ref:

Job Title:
Senior Consular Officer

Starting at 101,867 (NZD$)

Vacancy type:

Term Details:
This position is a Locally Engaged Staff (LES) staffing, subject to the Terms and Conditions of Employment for LES in the High Commission of Canada in Wellington.



High Commission of Canada in Wellington

Closing date for applications:
23-03-2021 at 23:59 UTC/GMT

Summary of position:
The High Commission of Canada in Wellington seeks a client focused, reliable team player with excellent judgement and problem solving skills for the anticipatory position of: Senior Consular Officer
Key duties include the following:

• Administers the consular assistance and emergency services programs for Canadians;
• Manages operations for delivery of the passport and citizenship programs;
• Administers and controls the legal and notary services program;
• Manages the consular cost recovery programs;
• Develops and maintains productive relationships with local authorities, organizations and other diplomatic missions;
• Supervises consular services staff.

Essential qualifications:
Essential Qualifications:

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• Tertiary education degree or an acceptable combination of education and experience.

• Oral and written proficiency in English.
• Knowledge of French sufficient to manage basic exchanges on the phone and in person, and to successfully communicate to French-speaking clients that their inquiry is being redirected to a more fluent French speaker.

• A minimum of five (5) years of professional work experience in either public or private sector.
• Experience working in an office and following standard office procedures.
• Experience working with the public and serving clients.

Rated Requirements:

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of Microsoft Office program
• Knowledge of general office procedures and practices
• General knowledge of Canada

• Ability to communicate effectively
• Ability to prioritize
• Attention to quality and detail
• Ability to work independently with limited supervision
• Ability to manage complex and challenging cases involving Canadians
• Ability to be discrete and manage information in line with the Privacy Act

• Interpersonal skills
• Effective interactive communication
• Adaptability and Flexibility
• Judgement and Discretion
• Client Focus
• Proactive

Asset Qualifications:
Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.

• Citizenship from a 5-eye country (Canada, NZ, Australia, US or UK)
• Oral and written fluency in French
• Prior relevant work experience within a diplomatic mission
• Prior work experience delivering consular services
• Prior experience managing employees
• Minimum ten (10) years work experience
• A degree in a relevant field such as law, psychology, social work
• Experience working and/or living in any Pacific Island Countries
• Experience with crisis and/or emergency management
• Experience dealing with people in crisis.
• Experience in handling sensitive and/or confidential information.

Organizational Needs:

Operational Requirements:
Operational Requirements (full time, 37.5 hrs / week)

• Hours of work: Mondays - Friday: 08:30 to 16:30;
• Rarely, overtime may be required – evenings, weekends if necessary – sometimes on short notice;
• Travel throughout New Zealand and abroad;
• Applicants should have a valid passport and driver’s license.

Condition(s) of Employment:
Conditions of Employment (must be met):

The successful candidate must:
• Be eligible to work in New Zealand; Citizen/Permanent resident visa or relevant work visa
• A valid “Reliability Status” security screening level is a requirement prior to appointment. This involves, among other things, criminal record checks, credit checks, and validation of qualifications. The Reliability Status must be maintained throughout the employment period.

The appointment of the successful candidate will be subject to a Reliability Check (RC) obtained by High Commission Management. To conduct the RC, the candidate will have to submit the following documents in addition to other information as required should they be selected by the mission.
1. Letter of recognition from your bank stating your name, years of client service and your address
2. Professional and educational certificates (i.e., academic transcripts)
3. Passport or birth certificate

Area of selection:
This position is open to individuals who are eligible to work and reside in New Zealand and all current employees of the High Commission of Canada in New Zealand, who meet all of the conditions of employment and essential requirements stated below, and whose applications are received by the closing date and time. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:

• Applications must be submitted by 23:59 on 23 March 2021, Wellington Time through this website.
• Only applications received through the website before the closing date will be accepted.
• Applicants should send a CV/résumé and covering letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item. The CV/resume and cover letter should not be longer than 4 pages.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:

• Please note that the Government of Canada does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.
• Candidates who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.
• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.
• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at during the application process.
• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the High Commission of Canada in Wellington which may arise in the 24 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.

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