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Job Ref:

Job Title:
Passport Officer

86 190 $

Vacancy type:

Term Details:
This position is a LES (Locally Engaged Staff) staffing, subject to the Terms and Conditions of Employment for LES in the High Commission of Canada in Australia.



High Commission of Canada in Australia

Closing date for applications:
03-03-2021 at 23:59 UTC/GMT

Summary of position:
Under the general supervision of the Senior Consular Program Officer, the incumbent of this position provides passport, and citizenship service for the mission’s consular jurisdiction (4 states in Australia and 10 Pacific Island countries); provides notarial service; provides administrative services and support for passport, citizenship and consular services at the mission; responds to enquiries on passport and citizenship matters; and performs other duties as required.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• Successful completion of secondary school; or an acceptable combination of relevant experience, education and training.

• Advanced knowledge and ability to work in English (written and oral).

• Recent experience in the provision of client services in compliance with legislation and regulations.
• Demonstrated experience working with a range of office equipment, including computers and software.
• Relevant experience dealing with people in distress or in crisis.

Rated requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, practical tests and/or presentations.

• Knowledge and proficiency in computer software; including Excel and Word.
• Some knowledge of the objectives, functions, and specialized activities related to citizenship/passport services.
• Some knowledge of Canadian and local laws, regulations, and services in areas such as services falling under provincial jurisdiction in Canada (social services, registration of birth, marriage and deaths, driving licences, medical and social services, etc.).

• Ability to listen to clients and demonstrate effective customer service.
• Work effectively in a team environment with minimal supervision and demonstrating good decision making skills.
• Ability to draft letters, and other correspondence in order to respond to requests received from the public.
• Ability to analyse and evaluate information effectively to provide advice and recommendations.
• Prioritize and organize workload, multi-task and work effectively under pressure.

• Client service orientation
• Detail oriented
• Discretion/confidentiality
• Initiative/resourcefulness
• Adaptability/flexibility
• Sound judgement
• Professional integrity

Asset Qualifications:
Asset Qualifications
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• Ability to read, write and speak French fluently. Please indicate your level of knowledge of the language in your application.

Organizational Needs:

Operational Requirements:
Operational Requirements:
• Hours of work are Monday to Friday – 37.5 hours of work per week
• Ability and willingness to work overtime on short notice as required.
• Able to travel domestically and internationally as required.
• Completion of the Passports for Foreign Operations course and written evaluation within two months of hire in order to obtain Passport Canada certification and deliver passport services.
• Dealing with complex consular issues over prolonged periods, including situations involving the death or injury of Canadians.

Condition(s) of Employment:
The successful candidate must:
• Able to obtain and retain a Government of Canada Reliability Status which includes a criminal background check. This clearance is a requirement prior to appointment from the Government of Canada. This involves, among other things, Australian Federal Police checks, credit checks, and validation of qualifications. The required level of security clearance must be maintained throughout the employment period.
• Unrestricted eligibility to work in Australia. Only Australian citizens, permanent residents or those holding a valid visa permitting them to work unrestricted in Australia will be eligible to apply. The High Commission of Canada in Australia is unable to provide employment sponsorship.

Area of selection:
This position is open to employees (indeterminate, term or emergency) in the High Commission of Canada in Australia as well as spouses/dependents of Canada-based staff and of active Government of Canada employees, who meet all of the essential qualifications and whose applications are received by the closing date. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to Apply:
• Applications must be submitted through this website by 23:59, 3 March 2021, AEDT

• Only applications received through the aforementioned website before the closing date will be accepted.

• Applicants should send a résumé and cover letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item.
o If you are not an Australian citizen or permanent resident, please include your VEVO/Visa Grant Notice with your application.

• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:
• Please note that the Government of Canada does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.

• Applicants who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.

• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.

• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at during the application process.

• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the High Commission of Canada in Australia, which may arise in the 24 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.

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